Treatment of staff: If at anytime the vehicle owner, or person representing the owner becomes disrespectful or abusive in any way to the staff, or is not responding to communication , we will immediately cease work on the vehicle or decline to start working on the vehicle. Payment for all work performed up to that point will be due immediately, in cash , if credit card was paid as a deposit it will be refunded and customer must bring cash for all work preformed up to this point, and the vehicle must be removed from the shop, finished or unfinished, immediately by the customer at staff’s discretion. This includes but not limited to venders, drivers , customers, or anyone who enters our shop must treat the staff with courteousness , or you will be invited to leave voluntarily and if not we will make other arrangements for your departure from Top Line Jag Repair. Vendors under contract will be subject to loss of contract thru written notice to your company. I will not continue to do business or permit anyone inside our facility that is not behaving nicely.
Regarding use of a credit card, Top Line Jag Repair Staff reserves to right to refuse to accept a credit card from anyone and also will at any point if we don’t trust the transaction refund a credit card previously paid by deposits and cash will be required to get vehicle back. The signatures on a credit card transaction must be completed by the customer before vehicle can be removed from the shop, it is the customer’s responsibility to email back any signatures required, on credit card slips, authorization to run credit card and invoices, this must include a picture of the drivers license and if we ask for a picture of the top of the credit card statement that shows the name an address of the authorized credit card account holder, as proof to us that the correct authorized person for the credit is using it, Absolutely no other person will be accepted to sign a credit card slip.
All work preformed must be paid a deposit of the full amount of all parts and half the labor before we will begin the job. The credit card and estimate must be signed and faxed or emailed to us, if you are not presently at the shop, before we will order parts or begin the work. Once the work that was authorized is completed it must be paid immediately. If further work is requested, even it the diagnosis of it was included or found during the work just completed , the work still must be paid in full and will require another deposit of parts paid in full with half the labor paid before we begin the additional work. The balance for each authorized estimate is due when the work is completed; otherwise you will have to pay a fee of $55.00 a day storage for remaining bills under $5,000. If the remainder is over $5,000, the storage is $100.00 a day; if remainder is over $10,000, the storage is $200 per day. Also, even if the bill is paid partly or in full but the vehicle not removed within 48 hours, storage of $55.00 a day must be paid for vehicles that can be parked outside or $300 a day for any vehicle we have to park inside. At 30 days in either situation we will obtain the Title through either a mechanics lein or storage lein and sell the vehicle.
For any lengthy repair (over two weeks), we will call you either each Friday to be paid for what we have completed that week, or when the amount due reaches $5,000. This amount must be paid immediately or we will stop on the vehicle, and after 48 hours the storage charges listed above will be added to the invoice and will have to be paid along with whatever is owed for repairs, in full, for us to begin working on the vehicle again .
TRADEMARKS
Jaguar™ is a trademark owned by Jaguar Land Rover North America, LLC – All other trademarks are the property of their respective owners.
We are NOT THE dealer. We are an INDEPENDENT Jaguar® Service & Repair Shop serving Washington DC – Virginia Areas since 1990. Top Line Jag is not affiliated with, sponsored or authorized by Jaguar® Land Rover® Limited®
All references to Jaguar® Land Rover® North America, LLC models, manufacturers and photos are supplied for informational purposes only and are not intended to imply affiliation or approval by the vehicle manufacturer.
“Top Line Jag Repair WORKS ONLY ON JAGUARS® since 1990. Don’t confuse us with the dealer because we are not a dealer nor have we or ever have been affiliated in anyway with the manufacturer Jaguar Land Rover®. I have done this completely on my own, independently with no help or assistance whatsoever in any way from JLR. I won’t share credit with them. These Jags were at times very difficult to tangle with. But, tho not easy , it has been a journey that we endeavored all on our own, myself and my expert team of technicians and mechanics, INDEPENDENTLY , so no you do NOT have to take your Jaguar® to the dealer.”
Why The Name Change?
For 20 years we did business as Top Line Jaguar. Now we are Top Line Jag Repair. Why? Because "Jaguar" is a trademarked name of Jaguar Land Rover USA, which objected to our use of the word in our name. We are not and never have been owned by or affiliated with Jaguar Land Rover USA. We just repair their cars. Like we have for the last 20+ years, we offer unmatched service on All Jags--from vintage 1950's classics to the latest models.
Welcome to the TOP LINE REPAIR FACILITY for your JAG!! Top Line Jag Repair really appreciates your visit to our Web Site.
We don’t honor any coupon or offer on Yelp.
IMPORTANT POLICIES
All phone lines are recorded and all areas of the shop are recorded and videoed
